Customer Success Director – Ad Platform
The successful candidate will sit within the Customer Success team at our client, a growing ad platform, in SF.
The candidate will be a real self-starter with commercial acumen who can build a strong relationship with both new and existing clients. The successful candidate will be involved in the pre-sales process along side the Business Development Team and responsible for managing the relationship with the client from when they are brought in. They will be tasked with maximizing revenue by working with a Customer Success Manager to identifying opportunities and challenges and recognizing how the company platform and features can help solve and increase revenue for all parties.
Working with advertisers and their publishers to ensure they are engaged with the company product
Project manage the launch of clients; overseeing the migration of publishers onto a new client program in order to ensure maximum speed to revenue
Working with manager to identify and then close opportunities for increasing revenue through the platform
Carry out quarterly reviews with clients to ensure the platform is used to its full potential and identify new revenue opportunities
Articulate best practice within the industry
Plan and execute a strategy to achieve the revenue opportunity
Internal stakeholder management
Analyse existing client set ups to suggest and present improvements to increase revenue
Own the client relationship and the retention of that client
Working with commercial team for re-negotiation of commercials for existing clients
Educated to Degree level
Min. 4 years experience
Great communication skills
Experience in negotiation
Ability to work collaboratively and independently
Great attention to detail
Self-starter and willing to go the extra mile
Confident to own and manage through a project
Able and willing to travel
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