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Media Supervisor – Agency


Our client, a digital marketing agency is looking for a Digital Media Supervisor.


  • Day-to-day point of contact representing your channel(s) authority and thought leadership
  • Deep understanding of client’s business and stay informed on industry and competitor information
  • Maximize client objectives and identify and/or resolve any issues
  • Full ownership of managing scope, expectations, delivery, and results within your channel
  • Develop and present client presentations (within your channel of expertise) that invite participation and effect desired outcomes
  • Responsible for development of media strategy including ongoing innovation, up-selling, and cross-selling
  • Participate in the recruitment and selection of junior staff and help all direct reports master the organization, communication and technical skills required for advancement
  • Directly responsible for performance management, coaching, generating goals, and developing the talent of a team of subject matter experts and junior staff
  • Delegate and check work, provide performance feedback, write and present performance reviews for your direct reports
  • Lead by example while training your team on best practices, industry tools and processes
  • Develop and maintain new hire training standard operating procedures
  • Define roles and responsibilities for your team
  • Develop relationships with media suppliers, supervise vendor/team communication, and oversee negotiation of media
  • Communicate proactively by providing call agendas in advance, sharing client and agency goals, and seeking collaboration on media strategy
  • Provide performance feedback to media suppliers, share any communicated feedback with Channel Director
  • Participate in speaking engagements, write case studies and blog posts, POV distribution to industry trades taking full ownership of all timelines and project completion
  • Assign and oversee thought leadership contributions of junior staff
  • Desire to innovate on behalf of the agency for the improvement of agency digital channels, continuous track record of implementing new ideas
  • Proactively share knowledge across agency, distribute notable client work to agency
  • Understand how to leverage agency resources as needed, act as the lead in cross-team projects
  • Identify gaps in process or strategic vision, lead the charge on developing a solution then circulating and enacting change within the agency
  • Identify and delegate process development to ensure proper QA of full campaign set up, ensure new processes are circulated to agency
  • Identify & develop new reporting standards for clients and efficiencies in reporting as needed, while ensuring all reporting metrics are reviewed comprehensively, interpreted as often as needed and demonstrate performance improvement
  • Identify & develop new billing processes as needed and ensure accuracy and reconciliation of assigned media budgets
  • Identify & develop new workflow processes as needed to ensure maximum team efficiency, familiarize yourself with all team processes
  • You contribute to client investment growth by delivering compelling campaign strategy and media plans that evolve based on complex data analysis
  • Your channel profit margin is within the acceptable range as defined by your Senior or Group Director
  • Your team is challenged by the new opportunities and assignments you have in place for career growth
  • You manage up by keeping your Senior Director or Group Director informed of the most important campaign and team details.
  • You maintain open communication with Channel Directors and consistently contribute to our agency progression and thought leadership in your channel
  • New hires feel welcome and educated on all basics of working at the agency and within their role
  • Trainings needed, as defined by the team, are scheduled and implemented with follow-up trainings and materials sent out by the Supervisor


  • 4+ years of digital marketing experience
  • 2+ years of people management experience or more people or equivalent professional training
  • 3+ years of hands-on experience in at least one or two paid digital media channels (paid search, display, programmatic, paid social, etc.)
  • Technical background on pixels and pixel implementation, cookies, all attribution models, Google Analytics, and common industry pitfalls that can translate into higher-level strategic conversations
  • Highly experienced in media best practices in your channel(s)
  • Superior analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data as you are at reading clients
  • Experienced in communicating complex strategic recommendations and plans effectively
  • Strong and highly proactive communications skills
  • Proven project management and performance management skills – you’re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively

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