Our client, a digital marketing agency is looking for a Digital Media Supervisor.

Responsibilities:

• Day-to-day point of contact representing your channel(s) authority and thought leadership
• Deep understanding of client’s business and stay informed on industry and competitor information
• Maximize client objectives and identify and/or resolve any issues
• Full ownership of managing scope, expectations, delivery, and results within your channel
• Develop and present client presentations (within your channel of expertise) that invite participation and effect desired outcomes
• Responsible for development of media strategy including ongoing innovation, up-selling, and cross-selling
• Participate in the recruitment and selection of junior staff and help all direct reports master the organization, communication and technical skills required for advancement
• Directly responsible for performance management, coaching, generating goals, and developing the talent of a team of subject matter experts and junior staff
• Delegate and check work, provide performance feedback, write and present performance reviews for your direct reports
• Lead by example while training your team on best practices, industry tools and processes
• Develop and maintain new hire training standard operating procedures
• Define roles and responsibilities for your team
• Develop relationships with media suppliers, supervise vendor/team communication, and oversee negotiation of media
• Communicate proactively by providing call agendas in advance, sharing client and agency goals, and seeking collaboration on media strategy
• Provide performance feedback to media suppliers, share any communicated feedback with Channel Director
• Participate in speaking engagements, write case studies and blog posts, POV distribution to industry trades taking full ownership of all timelines and project completion
• Assign and oversee thought leadership contributions of junior staff
• Desire to innovate on behalf of the agency for the improvement of agency digital channels, continuous track record of implementing new ideas
• Proactively share knowledge across agency, distribute notable client work to agency
• Understand how to leverage agency resources as needed, act as the lead in cross-team projects
• Identify gaps in process or strategic vision, lead the charge on developing a solution then circulating and enacting change within the agency
• Identify and delegate process development to ensure proper QA of full campaign set up, ensure new processes are circulated to agency
• Identify & develop new reporting standards for clients and efficiencies in reporting as needed, while ensuring all reporting metrics are reviewed comprehensively, interpreted as often as needed and demonstrate performance improvement
• Identify & develop new billing processes as needed and ensure accuracy and reconciliation of assigned media budgets
• Identify & develop new workflow processes as needed to ensure maximum team efficiency, familiarize yourself with all team processes
• You contribute to client investment growth by delivering compelling campaign strategy and media plans that evolve based on complex data analysis
• Your channel profit margin is within the acceptable range as defined by your Senior or Group Director
• Your team is challenged by the new opportunities and assignments you have in place for career growth
• You manage up by keeping your Senior Director or Group Director informed of the most important campaign and team details.
• You maintain open communication with Channel Directors and consistently contribute to our agency progression and thought leadership in your channel
• New hires feel welcome and educated on all basics of working at the agency and within their role
• Trainings needed, as defined by the team, are scheduled and implemented with follow-up trainings and materials sent out by the Supervisor

Qualifications:

• 4+ years of digital marketing experience
• 2+ years of people management experience or more people or equivalent professional training
• 3+ years of hands-on experience in at least one or two paid digital media channels (paid search, display, programmatic, paid social, etc.)
• Technical background on pixels and pixel implementation, cookies, all attribution models, Google Analytics, and common industry pitfalls that can translate into higher-level strategic conversations
• Highly experienced in media best practices in your channel(s)
• Superior analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data as you are at reading clients
• Experienced in communicating complex strategic recommendations and plans effectively
• Strong and highly proactive communications skills
• Proven project management and performance management skills – you’re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively