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Digital Account Director, Client Services


Our client, a Performance Marketing Agency is looking for a Digital Account Director, Client Services to work remote 


•    Managing the client relationship and act as the lead point of contact for all client requests
•    Seeking opportunities to advance the client relationship and identify new business opportunities
•    Developing a deep understanding of each client’s business, industry, and competition
•    Bringing strategic and innovative ideas to client engagements based on working with specialists and understanding cross-channel marketing dynamics
•    Owning all aspects of the statement of work – including management of deliverables, drafting new versions during renewal periods and change orders when required
•    Leading weekly client status calls, quarterly business reviews, and other client meetings
•    Leading the development of integrated marketing plans across multiple channels (paid search, SEO, email, display, social, etc)
•    Interpreting results from various analytics sources to ensure client’s goals are being met and identify areas for improvement
•    Managing overall account profitability, including approving and tracking agency hours and identifying potential issues, as well as opportunities
•    Serving as quality control for all deliverables
•    Managing projects on time and on budget, inclusive of project plan development, distributing call recaps, agendas, deliverables, and reporting
•    Overseeing account and specialist teams on a project and client basis


•    5-7 years experience marketing in digital channels – search (organic and paid), social, email – and working with creative and development teams to produce digital assets and websites
•    Bachelor’s degree in Marketing, Communications, or related field
•    Analytical and logical; standard strategic marketing skills (competitive assessment, industry analysis, SWOT, etc)
•    The ability to work in a “team structure” that fosters collaboration
•    An energetic attitude and be passionate about your career
•    Strong ability to prioritize and manage multiple tasks and projects simultaneously, and work under pressure to meet deadlines
•    Solid and proven ability to help lead a team


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